There has been a lot of concern about information security in particular on the likes of Facebook then the concerns everytime Facebook renews its format.
But it again is the information security of a local business that is the issue. In fact it is the same business as last post on the subject NZ Post.
I received a letter from a manager at NZ Post, I was going to insert their name here but decided not too, who from the tone of the letter is the person I spoke too when the issue first came to light.
They claim the evidence they provide shows that they have all my information & have never lost anything. In fact it does the opposite it shows I am 100% correct & they have lost all the information I have given NZ post over the previous four years.
It appears they have not thought it through which brings to mind this quote;
"Thinking is the hardest work there is, which is probably why so few engage in it." Henry Ford.
Seems this person has selective memory saying I from the start made false accusations. Actually no it was the other way around. Spoke very nicely to a nice girl that I had concerns about information held on me had gone missing. She put me through to this manager.
He answered saying there was a problem with my phone & obviously didn't like it when I pointed out that the issue was obviously his end. He then says he will pull over. Case closed on that issue.
I then very calmly expressed I had extreme concerns over information held about me which appeared to have gone missing. His reply "We don't lose information" I replied "you do & you have" from there it deteriorated until I swore at him then had to hang up as he continued to rant.
Information Security : Principles and Practice
Now two other issues came up here & the first I dealt with in the last post & will deal more in depth at the end of this post, that of swearing as a good stress relief. Seems it is Ok to these days abuse a police officer but not some incompetent, lazy, corrupt bureaucrat.
The other issue which this individual shows they are very poor at is customer service.
For an investigation for one they never even involved me & then it appears the person I disagreed with, investigated themselves. So they only ever had half the story & were sadly missing some facts. That is corruption!
The attitude is something that has come up several times in business group discussions & how bad customer service is in New Zealand. It results in either arguments or more often than not in New Zealand people walking away, but telling everyone or whinging about how bad the service is.
They don't do like foreigners or myself that actually tell people how bad the service is. It actually lessens the stress by getting it out there.
Management of Information Security
People like this person I am dealing with think they can get away with it by coming on all arrogant & ignorant like it is the person raising the issues fault. I didn't lose the information. They did. Their 'investigation' proves I am 100% right.
Now another discussion has started in a business group on how the Rugby World Cup will affect New Zealand business long term.
Potential is huge, but attitudes like this one I am coming up against with poor customer service will potentially, in this day of social media, destroy New Zealands reputation very quickly. It is something New Zealand has not as yet got to grips with, but overseas social media can destroy a business or a country(It is why Egypt has closed down social media then the internet). It is that powerful.
Principles of Information Security
The customer is not always right but they do have the right to put their case, not have a white wash of an investigation. In fact that is the normal way of doing an investigation in government entities now. Only investigate their side then proclaim there is not an issue.
People complain about the police investigating themselves. At least knowing police they will generally take all details they can into account. Others only look at themselves & present the information they think is right not the facts.
So what has happened to this information I have given NZ Post. Seems it has just gone into the system to be lost forever. Despite the fact I have now sent a letter higher up the chain with the corruption now in the system I don't expect a result or even an apology.
Information Security: Principles and Practices
It is that sort of thing that the riots starting across the world & overthrow of governments are aimed to sort out.
Instead of giving poor service I would suggest the bureaucrats start looking at what is happening offshore & get their attitude sorted.
At the same time New Zealand needs to get its house in order both in security information & customer service.
What do they want people venting steam by swearing or rioters with iron bars or firearms? Because that is where it will go if people keep not performing, the financial crisis gets worse & people are forced to surpress their feelings.
The Chinese know that you can be pretty hard on your people & they will take it but when you start adding in the rising costs of living in particular food it is a recipe for disaster.
Financial Armageddon: Protect Your Future from Economic Collapse, Revised and Updated Edition
It was the same in the military & British companies also practiced in Iraq. You can push people hard, get them to carryout dangerous tasks but make a mistake on their pay or leave & it creates huge issues that bring all the other niggling issues to the surface.
History shows this. It is the small things that count. Constant denial of mistakes by bureaucrats just wind people up.
http://www.foxhoundsecurity.co.nz
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